Prices
All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated otherwise. It is our policy to offer goods at the most reasonable price possible, however, if, due to circumstances beyond our control, we deem it necessary to alter any advertised price, we reserve the right to do so without prior notice.

Orders
We are pleased to accept orders by any of the following methods. Online transaction (secure server), e-mail (unsecure), telephone, and post. . All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. We are unable to accept or process any credit/debit card orders without a valid card payment in the name of the registered cardholder.

Delivery
Items ordered will be delivered as soon as possible in accordance with the requested delivery service. All delivery charges shown are for 3 to 4 day delivery of items in stock, to U.K. mainland only. Charges for different delivery services can by obtained by contacting www.CrossStitchUK.com directly. All delivery conditions and charges are subject to change without prior notice. Every effort is made to ensure that delivery is made within the estimated time scales and within a maximum of 10 days. All goods are subject to availability. In the event that we are unable to supply your goods within 28 days, we will inform you immediately and advise you of the expected delivery date.

Cancellation
Outstanding orders can be cancelled at any time. In instances where payment has already been made, an alternative or refund in full for the item(s) concerned will be given. In the event of any goods delivered by us being damaged in transit, or failure to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.

Returns and Exchanges
We want you to be entirely satisfied with every purchase made from www.CrossStitchUK.com as we aim to offer you excellent quality, value and service at all times. An invoice marked paid will be dispatched to you for all purchases. This is your proof of payment and also your guarantee. If you wish to return an item for exchange or you have decided not to keep it, please contact us within 14 days of receipt of item. Returned items must be accompanied by a copy of your paid invoice and, where possible be accompanied by original packaging. Customers should arrange their own return courier. If, however www.CrossStitchUK.com, are required to arrange pickup and return delivery of an item, the full cost of arranging that service will be deducted from the refunded amount. After we have established that the item is unused and undamaged, you will be refunded the entire sales price excluding original cost of delivery, and if applicable, the cost of return service. Within seven days. All goods must be in a new and unused condition together.
If you are in any doubt, please contact us on telephone number 0044 115 938 4711.

Products
Products are sold singly unless otherwise stated. Every effort is made to ensure the colours depicted on the site match as closely as possible those of the actual product. Due to technical limitations, some colours may vary.

Guarantee
All products offered are guaranteed for a period of twelve months unless otherwise stated from the date of the original invoice against failure to provide reasonable wear owing to defective workmanship or materials. The guarantee excludes faults caused by accident, neglect or misuse. In the event of a warranty claim, please return the item with a copy of the original invoice to
CrossStitchUK.com
14 Mansfield Lane
Calverton
Nottingham
NG14 6HL
Please clearly identify the area or part that has failed. All items must be returned in a clean, dry condition.

Distance Selling Regulations
You have a right to cancel your order within seven working days following the day after the date of delivery for any unused item purchased through the or website under the distance selling regulations for refund. This does not apply to any perishable goods, unsealed software or item personalised or made to your specification.

To cancel any item, you can e-mail, telephone, or write to us quoting your invoice number. You must take reasonable care of the items, and must not use them. Goods must be returned to us within seven days of your notice to cancel. Items may be returned to www.CrossStitchUK.com, at the above shown address. All goods are returned at your own expense unless the item is deemed faulty or incorrect, where we will refund the cost on receipt of the goods. Should you require your unwanted goods to be collected, we will deduct the appointed couriers direct costs from the refund given.

Providing the goods are received back in an unused condition, and with all accessories, you will receive a refund within thirty days of your notice to cancel.

INSURANCE!!
Force Majeure
We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.

Content
Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

Pricing and Print Errors
Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.

Ownership of Goods
All items supplied to the customer remain the property of www.CrossStitchUK.com until final payment of all sums owing in respect of those goods has been received in full by us.

Complaints
Any complaint can be communicated directly to www.CrossStitchUK.com. We will endeavor to deal with your complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.

Privacy Policy
This privacy policy covers www.CrossStitchUK.com, its Web sites, and any other method of selling.
You can browse our site(s) without disclosing any personal data to us. Any links to third party web sites are covered by the third parties privacy policies.
We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.
We will collect and store information about you to allow us to firstly, process and fulfill any order requirements and secondly to provide you with the best possible service. We will collect and store any personal data that you may volunteer whist using our services, e.g.(registration, placing an order or requesting a catalogue). The information key symbol is shown wherever we collect data. All information is collected lawfully and in accordance with the Data Protection Act 1998.
We will use the data for our own marketing purposes, including market research and to keep you up to date with any offers or information regarding our stores or direct sales channels.
The type of information that we will collect will include,

Your title and name
Known address
Contact telephones numbers
E-mail address
Order and Payment details
Individuals registering their details online may do so on the understanding that they are aware of the intended purpose for the collection of data. They may be sent further information / communication via email, and post.
Our website contains links to third party websites operating their own terms and conditions and privacy policies, www.CrossStitchUK.com is not responsible for the policies of any linked third party sites.

Security
We are fully committed to providing full security both through our on-line and mail order service. We use secure socket layer (SSL) technology to ensure that your details are safe for all sales transactions with us. All information you provide is fully encrypted so that it cannot be read by third parties.

(For Netscape click the 'security' icon on the tool bar and check the SSL2 and SSL3 boxes. For Internet Explorer go to view, menu, find 'Internet Options' click on 'Advanced' and check the SSL2 and SSL3 boxes. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.)

Access to information
We will aim to always hold accurate and up to date information about you. You can gain access to information that we may hold about you by:
• Sending an email to mail@CrossStitchUK.com

CrossStitchUK.com
14 Mansfield Lane
Calverton
Nottingham
NG14 6HL
Telephone 0044 115 938 4711
(during office hours).

We will provide you with a readable copy of any personal data that we may hold about you, within thirty days of receipt of your request. We will require proof of your identity before releasing any data. We will provide the information at a charge of £10.00 payable with your request.
In instances where you find information that we hold about you to be inaccurate we will correct or delete it promptly.
We reserve the right to refuse to provide a copy of any personal data held, but will give reasons for our refusal.
If you should have any queries regarding our privacy policy or terms and conditions, please contact us directly.
If you are currently receiving information from us and would prefer not to, please email us at mail@CrossStitchUK.com with "No further mailings" in the subject box. Please provide your invoice number and postcode, or click on the unsubscribe link placed at the bottom of all our emails to you.

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